Shoreditch Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Removals provides household and commercial removal and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Client means the person, company or organisation that requests or pays for the services.

1.2 Services means any removal, packing, unpacking, storage, clearance or related services supplied by Shoreditch Removals.

1.3 Goods means the items to be moved, packed, unpacked, stored or handled as part of the services.

1.4 Contract means the agreement between the Client and Shoreditch Removals, comprising these Terms and Conditions and any written quotation or confirmation document issued by Shoreditch Removals.

1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 Shoreditch Removals provides domestic and commercial removal services, including but not limited to local moves, longer-distance moves within the UK, packing and unpacking, dismantling and reassembly of certain furniture, and removal of certain waste in accordance with applicable regulations.

2.2 The specific services to be provided will be detailed in your quotation or booking confirmation. Any services not clearly listed are excluded and may be subject to additional charges if later agreed.

2.3 Unless expressly agreed in writing, the services do not include disconnection or reconnection of appliances, removal of fixtures or fittings attached to the property, access works such as removal of windows or doors, or specialist services such as safe removals, pianos, or high-value artwork.

3. Booking Process

3.1 Bookings can be made following a request for a quotation. Quotations may be based on an in-person survey, video survey, or information supplied by the Client. The Client is responsible for ensuring that all information provided is full and accurate, including property access, parking restrictions, the volume and nature of the goods, and any special handling requirements.

3.2 A quotation issued by Shoreditch Removals is an invitation to treat and does not constitute a binding offer. A binding contract only arises when Shoreditch Removals issues written confirmation of the booking.

3.3 Shoreditch Removals reserves the right to refuse any booking or to cancel a booking where information is found to be incorrect, incomplete or misleading, or where the services cannot safely or legally be carried out.

3.4 The Client must promptly inform Shoreditch Removals of any changes to the details provided at the quotation stage, including changes in dates, addresses, access conditions, or the volume or type of goods. Significant changes may require a revised quotation and may alter the price.

4. Pricing and Payment Terms

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of applicable taxes.

4.2 Quotations are based on the information provided and on normal access conditions. Additional charges may apply where:

(a) access is restricted or differs from that described;

(b) there are delays outside Shoreditch Removals' control such as waiting for keys, congestion within buildings, or delays in gaining entry;

(d) additional services are requested on the day of the move.

4.3 Unless otherwise agreed in writing, a deposit may be required to secure the booking, with the balance due prior to the commencement of the services or upon completion on the same day. Payment terms will be set out in the booking confirmation.

4.4 Payment must be made by an accepted method as specified in the booking confirmation. Time for payment is of the essence. Shoreditch Removals may withhold, suspend or cease services if payment is not made in accordance with these terms.

4.5 Interest may be charged on overdue amounts at the statutory rate from the due date until payment is received in full. The Client will also be responsible for any reasonable costs incurred in recovering overdue sums.

5. Access, Parking and Client Responsibilities

5.1 The Client must ensure that appropriate parking and access are available at both collection and delivery addresses. Any parking restrictions or access issues must be disclosed before the booking is confirmed.

5.2 The Client is responsible for obtaining and paying for any parking permits, suspensions or other permissions required for Shoreditch Removals' vehicles. Shoreditch Removals may charge for time spent attempting to park or for any penalties incurred due to insufficient or inaccurate information provided by the Client.

5.3 The Client must ensure that the property is safe for Shoreditch Removals' staff to work in, and must inform Shoreditch Removals of any known risks, hazards or health and safety concerns.

5.4 The Client is responsible for securing or removing valuables, important documents, jewellery, cash, and items of extraordinary value. Shoreditch Removals accepts no liability for such items unless previously agreed in writing and specifically listed for removal.

6. Packing, Protection and Excluded Items

6.1 Where the Client chooses to self-pack, it is the Client's responsibility to ensure that all goods are adequately packed, labelled and protected for transport. Shoreditch Removals will not be liable for damage arising from inadequate or improper packing carried out by the Client.

6.2 Shoreditch Removals may refuse to move any item that has not been suitably packed, that presents a health and safety risk, or that is prohibited under these Terms and Conditions.

6.3 The Client must not include in the goods any hazardous, illegal, or prohibited items, including but not limited to explosives, firearms, flammable substances, chemicals, gas cylinders, perishable or contaminated goods, or any items whose possession or transport would be unlawful.

7. Cancellations, Postponements and Delays

7.1 The Client may cancel or postpone the services by giving notice in writing. Any applicable cancellation or postponement charges will depend on the notice period given prior to the agreed move date.

7.2 Shoreditch Removals may apply the following charges, unless otherwise specified in your booking confirmation:

(a) more than 10 Working Days before the move date: no cancellation fee;

(b) between 5 and 10 Working Days before the move date: up to 50 per cent of the agreed price;

7.3 If the Client postpones or changes the date, Shoreditch Removals will make reasonable efforts to accommodate the new date, but this cannot be guaranteed. Additional charges may apply where costs have already been incurred or where the new date involves different pricing.

7.4 Shoreditch Removals will not be liable for any delay or failure to perform the services due to events beyond its reasonable control, including but not limited to severe weather, road closures, traffic incidents, industrial disputes, accidents, or the actions of third parties.

8. Liability, Claims and Limits

8.1 Shoreditch Removals will exercise reasonable care and skill in providing the services. However, liability for loss of or damage to goods is limited as set out in this section.

8.2 Shoreditch Removals will not be liable for:

(a) loss or damage arising from wear and tear, inherent defects, or pre-existing damage;

(b) damage to the contents of furniture, drawers, cartons or containers unless packed by Shoreditch Removals;

(d) indirect or consequential loss, including loss of profit, loss of business or loss of opportunity.

8.3 Where Shoreditch Removals is found liable for loss or damage to goods, its liability may be limited to a reasonable cost of repair or replacement, subject to a fair market value assessment and any specific limits stated in your quotation or confirmation.

8.4 The Client must inspect the goods and premises as soon as reasonably possible following completion of the services. Any visible loss or damage should be reported to Shoreditch Removals in writing within a reasonable time frame, ideally within 5 Working Days. Failure to report within this period may prejudice the investigation of the claim.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

9. Waste Removal and Environmental Compliance

9.1 Shoreditch Removals operates in accordance with applicable UK waste regulations. Where waste removal or clearance forms part of the services, the Client confirms that they have the right to dispose of the items in question.

9.2 Certain items cannot be collected as waste, including hazardous materials, clinical waste, asbestos, chemicals, flammable liquids, gas bottles and other items restricted under environmental law or local authority rules. The Client must disclose any such items in advance. Shoreditch Removals reserves the right to refuse collection of items that cannot legally or safely be transported or disposed of.

9.3 Where waste is removed, Shoreditch Removals will transport it to an authorised facility in line with applicable regulations. The Client acknowledges that items removed as waste may not be returned.

9.4 Additional charges may apply for waste removal, recycling, or clearance services, and these will be set out in your quotation where known in advance or agreed at the time of service.

10. Insurance

10.1 Shoreditch Removals maintains insurance appropriate for its business activities. Details of cover, including any exclusions, conditions and monetary limits, may be provided upon request.

10.2 It is the Client's responsibility to arrange additional insurance cover if the value of the goods exceeds the standard limits or if broader cover is required. The Client should notify Shoreditch Removals in advance if additional cover is requested, so that any necessary arrangements and charges can be discussed.

11. Complaints

11.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with Shoreditch Removals as soon as possible so that it can be investigated and, where appropriate, remedied.

11.2 Shoreditch Removals will handle complaints fairly and promptly, and may request supporting information to assist with any investigation. The outcome of the investigation will be communicated to the Client in writing where appropriate.

12. Data Protection and Privacy

12.1 Shoreditch Removals will process personal data in accordance with applicable UK data protection laws. Personal data may be used for the purpose of providing services, handling payments, managing bookings, and meeting legal or regulatory requirements.

12.2 Shoreditch Removals will take reasonable steps to keep personal data secure and will not sell or share personal data with third parties except where necessary to perform the services, to comply with the law, or with the Client's consent.

13. Termination

13.1 Shoreditch Removals may terminate the contract or suspend services immediately if the Client is in material breach of these Terms and Conditions, fails to make payment when due, or becomes insolvent or subject to any form of insolvency procedure.

13.2 On termination, the Client shall pay for all services performed up to the date of termination, including any reasonable costs incurred as a result of the termination.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the contract between the Client and Shoreditch Removals.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by Shoreditch Removals in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

15.3 The Client may not assign or transfer any of their rights or obligations under the contract without the prior written consent of Shoreditch Removals.

15.4 These Terms and Conditions, together with any quotation or booking confirmation issued by Shoreditch Removals, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings or agreements, whether oral or written.

15.5 Shoreditch Removals reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.